Tier 1 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.
Roles and Responsibilities
Provide hardware and software support for Windows and some Mac desktops and laptops
Troubleshoot user accounts, software and hardware problems
Appropriately escalate problems to designated support levels using defined processes
Respond to all requests for assistance
Log and report each service request
Close out tickets
Other duties as assigned
Six months of technical support experience
No experience needed with a vocational technical school certificate (HDI)
Experience with Microsoft Windows
Experience using Microsoft Office suite
Strong written and oral communication skills are required
Pay range varies depending on years of experience: $18-20/hr
Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include:
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