Tier 1 Support Specialist Job at Astor & Sanders, Lakewood, CO

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  • Astor & Sanders
  • Lakewood, CO

Job Description

Tier 1 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

  • Provide hardware and software support for Windows and some Mac desktops and laptops 

  • Troubleshoot user accounts, software and hardware problems

  • Appropriately escalate problems to designated support levels using defined processes

  • Respond to all requests for assistance

  • Log and report each service request

  • Close out tickets

  • Other duties as assigned

Requirements

  • Six months of technical support experience

  • No experience needed with a vocational technical school certificate (HDI)

  • Experience with Microsoft Windows

  • Experience using Microsoft Office suite

  • Strong written and oral communication skills are required

Pay range varies depending on years of experience: $18-20/hr

Benefits

Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include:

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health and Dental Insurance Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

Job Tags

Holiday work, Full time,

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