Patient Attendant Job at CAROLINA ASTHMA AND ALLERGY CENTER MASTER, Charlotte, NC

OG92OCtoV0h3Ty84SmNvRmEyZlNOYm90
  • CAROLINA ASTHMA AND ALLERGY CENTER MASTER
  • Charlotte, NC

Job Description

Job Details

Job Location
Eastover - Charlotte, NC

Description

Job Supervisory Responsibilities: None

General Summary: A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Essential Job Responsibilities:
  • Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly.
  • Ensure proper authorization/referrals are on file, prior to scheduling appointment.
  • Schedules appointments for patients either by phone, online, or email.
  • Schedules urgent/same day appointments with the physician assistance or physician other than their primary allergist.
  • Uses EPM system within the NextGen system to match physician/clinician availability with patient's preferences in terms of date, time, and location.
  • Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures.
  • Reviews MD schedules regularly and works to ensure doctors maintain a full schedule.
  • Ensures that updates (e.g., cancellations or additions) are input daily into physicians schedules.
  • Notifies Patient Services Specialist of same day and next day cancellations or additions to the physician's schedules.
  • Communicates and provides feedback as needed with Supervisor about any patient concerns/issues related to scheduling and system problems.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Retrieves and processes referrals daily from our referring physicians.
  • Works closely with the referral coordinator to ensure all referrals are processed in a timely manner.
  • Contacts referred patients directly to schedule appointments based on patient and physician preferences.
  • Answers all incoming patient and provider calls in a timely, professional, accurate, and efficient manner in accordance with company and government guidelines and handles accordingly.
  • Retrieves and processes referrals daily from our referring physicians. Ensure all referrals are processed in a timely manner.
  • Works closely with the referral coordinator to ensure all referrals are processed in a timely manner.
  • Contacts referred patients directly to schedule appointments based on patient and physician preferences.
  • Uses EPM system within the NextGen system to match physician/clinician availability with patient's preferences in terms of date, time, and location.
  • Provides patients with accurate helpful information and guidance regarding Allergy and Asthma Procedures.
  • Ensures that updates (e.g., cancellations or additions) are input daily into physicians schedules.
  • Communicates and provides feedback as needed with Supervisor about any patient concerns/issues related to scheduling and system problems.
  • Uses customer service principles and techniques to deal with patients and providers calmly and pleasantly.
  • Occasional overtime may be required.
  • Other duties as assigned.

Qualifications

Education: High school diploma.

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

Other Requirements: None

Performance Requirements:

Knowledge:
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of manual/computerized scheduling systems.
  • Knowledge of customer service principles and techniques.
Skills:
  • Skill in communicating effectively with physicians/clinicians about scheduling preferences.
  • Skill in maintaining master appointment schedule via manual or computerized means.
  • Skill in producing reports about appointment patterns as needed.
Abilities:
  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
  • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
  • Ability to analyze situations and respond appropriately.
Equipment Operated: Standard office equipment with emphasis on computer hardware and software as well as telephone.

Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.

Mental/Physical Requirements: Mostly sedentary with some standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress from handling many calls and patient requests. CAROLINA ASTHMA AND ALLERGY CENTER MASTER

Job Tags

Immediate start,

Similar Jobs

United Software Group, Inc.

Oracle APEX Developer Job at United Software Group, Inc.

Title: Apex Developer Location: Jamaica Plain MA 02130 Start: ASAP Duration: 6 months (renews 6/30/24) Hours / Shift (if applicable): 37.5 hrs/week MUST HAVE Oracle/Apex Developer LIMS or HL7 experience The Senior... 

Medcare Staffing, Inc.

Physician / Surgery - Vascular / Georgia / Permanent / Vascular Surgeon inGeorgia Job Job at Medcare Staffing, Inc.

Medcare Staffing is seeking an Vascular Surgeon for a top rated medical center in South Georgia.This is an employed permanent position.Full benefits including loan repayment, CME allowance and relocationLocation offers southern charm with recreation activities for everyoneCompetitive... 

Maximum Tax Relief

Tax Professional - Flex Hours, Immediate Start, Unlimited Earning/Bonus Potential Job at Maximum Tax Relief

 ...Immediate Hire! Earn more by offering clients up to $7,000 in tax advances. Maximum Tax Relief is a rapidly growing cloud-based tax preparation...  ...shop for all our clients' needs. We Offer: Flexibility: Work from home, in our office, or on the go! Earning Potential:... 

Gpac

Territory Sales Representative Needed! Job at Gpac

Gpac has partnered with a reputable Ag equipment company in need of a Territory Sales Manager! Role Overview - As an Account Executive, you will be responsible for acquiring new accounts within Missouri, contributing to the company's revenue and profit margin objectives... 

DBSI Services, Inc.

I&CE Project Lead/Manager- Oil & Gas Industry Job at DBSI Services, Inc.

 ...Domain experience from Chemical or Petrochemical industries or Refinery Capable of Engineering / Project Coordination, Interface Management...  ...projects, Automation, FAT/SAT, Project Engineering, Chemicals, Oil & Gas, Refinery, Petrochemical Compensation: $130,000.00 - $1...