Job Description

Job Description
Position: Night Bellman

Department: Bellstand

Primary Responsibilities:
• Greet, smile, and welcome guest
• Assist guest with their luggage at check in and check out
• Able to learn proper baggage handling
• Ability to explain hotel amenities to guest and maintain thorough knowledge of the resort
• Deliver item to occupied rooms
• Able to communicate clearly

Secondary Responsibilities:
• Maintain control of bell carts
• Polish brass carts
• Pick-up room service hang tags
• Pick up valet laundry service
• Be able to do shoe polish upon guest request
• Good phone etiquette
• Assist with valet parking when Valet department closed for the night
• Arrive promptly for any shifts scheduled

Normal Working Hours:
• 11PM - 7AM, weekends and holidays included
• Overtime when necessary

To be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements:
• Prior hotel experience preferred

Educational Requirements:
• High School Diploma or G.E.D.

Technical Requirements:
• Must be able to learn lay-out of hotel and location of all amenities
• Drivers License required
• Be able to lift heavy item

Required Supervision:
• Reports to Front Office Supervisor and Front Office Manager

Other Requirements:
• Consistent demonstration of the Twelve Greenbrier Values
• Commitment to the job
• Flexible with regards to scheduling

Entry level position

Computer
Experience
Software

Level
(Beginner, Intermediate, Advanced)

Word Processing

Spreadsheet

Database

Programming

Calendars

Internet

Hardware Installation

Technical Skills

Skill Level (Beginner, Intermediate, Advanced)

Typing

(WPM)

Data Entry

Other

Physical Requirements:

Location of Work

Yes

Yes

X

Indoors

Heated

X

X

Outdoors

Below Ground

Temp. Fluctuations

X

Elevated Areas

Personal Protec. Equip. Req

Work Postures

Continuous (up to 8 hrs. in an 8 hr. shift)

Frequent (up to 5.5 hrs. in 8 hr. shift)

Infrequent (up to 3 hrs. in an 8 hr. shift)

Rarely(up to .5 hr in 8 hr. shift)

Standing

X

Sitting

X

Walking

X

Climbing

X

Bending/ Stooping

X

Overhead Reaching

X

Arm/Hand Movement

X

Hand/Eye Coordination

X

Other (Define)

Lifting Requirements

10 lbs.or less

11-20 lbs.

21-30 lbs.

31-40 lbs.

Over 41 lbs.

10 lbs.or less

11-20 lbs.

21-30 lbs.

31-40 lbs.

Over 41 lbs.

10 lbs.or less

11-20 lbs.

21-30 lbs.

31-40 lbs.

Over 41 lbs.

10 lbs.or less

11-20 lbs.

21-30 lbs.

31-40 lbs.

Over 41 lbs. The Greenbrier Hotel

Job Tags

Holiday work, Temporary work, Work experience placement, Outdoor, Flexible hours, Shift work, Night shift, Weekend work,

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