Job Description

Responsibilities:

• Provides customers tariff classification, valuation, marking, general customs and other government agency
• Guides customers through CBP requirements and processes by preparing and submitting documents, determining tariff and duty payments, and tracking shipments
• Classifies shipments, inputs data, and makes corrections and adjustments
• Resolves customer problems promptly, professionally and in compliance with the law
• Provides guidance to importers to help them understand and meet CBP and other government agency rules and regulations
• Processes post-entry work including: ruling requests, CF 28's, refunds, protests, and drawbacks
• Prepares billings for entry-related services
• Works with CBP to resolve problems
• Works within the department to ensure all transactions are processed on a daily basis
• Stays up-to-date on customs and other government agency changes
• Performs additional duties as assigned by management.

Experience:

1. The ability to communicate clearly and persuasively via email, verbally, and in presentations, tailoring the message to the appropriate level of audience using easy-to-understand terminology

2. Strong organizational skills with ability to manage deadlines prioritize workload, and adjust to meet business needs

3. Excellent attention to detail and ability to process complex details in a fast-paced environment and meet tight deadlines

4. Manages complex transactional or emotional customer situations promptly and professionally meeting our commitments for service delivery excellence

5. Ability to read, write, and speak English fluently

6. Excellent interpersonal skills

7. Strong multi-cultural understanding

8. Ability to initiate activities independently, learn and achieve results

9. Knowledge of the Harmonized Tariff System (HTS)

10. Five years of relevant import/export experience or an equivalent combination of education and experience

11. Currently holds an active U.S. license as a Customs Broker

12. Able to speak Chinese is a plus.

13. Industry expert in international freight forwarding focused on high-volume accounts

14. Proficient in Microsoft Office Suite.

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