Customer Service ( Remote work) Job at Path-Arc, Arlington, VA

OFlYMCtSR0N4K3IxSzhBQ2FXRFlNcmdzN1E9PQ==
  • Path-Arc
  • Arlington, VA

Job Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Job Tags

Full time, Remote job, Work from home, Flexible hours,

Similar Jobs

Valid8 Financial, Inc.

Principal Scientist, Protein Biochemistry, Purification Job at Valid8 Financial, Inc.

 ...9 years of post-doctoral experience in protein purification and biochemistry, with a significant portion in a pharmaceutical or biotechnology setting.Hands-on, extensive expertise in the purification and characterization of therapeutic proteins including antibodies, bispecifics... 

Contact Discovery Services LLC

Senior Digital Forensic Analyst Job at Contact Discovery Services LLC

 ...Senior Digital Forensic Analyst Contact Discovery Services - Washington, DC Location: New York, NY Start Date: Negotiable A leading eDiscovery technology and consulting firm headquartered in Washington, DC is looking for a qualified and experienced Senior... 

Naukabout Brewery

Naukabout Brewery - BEERTENDER POSITION Job at Naukabout Brewery

 ...Job Description Job Description Passionate about craft beer? Love a collaborative, team environment? Have experience in brewing? Beer-tending? Interested in getting involved with the industry? If so drop us a line... Beertenders here at Naukabout are swiss army... 

3500 Square LLC

Medical Coder III Job at 3500 Square LLC

 ...Description Job Description: We are seeking an experienced Medical Coder III with advanced expertise in coding medical services for inpatient coding. This role...  ...-MCPB direction, utilizes MHS computer systems to remotely access patient records and assign codes for patient... 

Ztek Consulting

Marketing And Advertising Manager Job at Ztek Consulting

 ...About the Role The Manager, Video is responsible for end to end management of ad trafficking across multiple brands, and standardizing...  ...across our portfolio of brands. Sitting within the broader Marketing Shared Services organization, this role is part of a new approach...