Job Description

• Greet, direct and assist all guests.
• Inform Guest of approximate time frame for bell service.
• Offer assistance with luggage placement (rack/closet).
• Offer each Guest a room orientation and ice service.
• Offer concierge services and promote laundry, health spa and other services.
• Ask Guest how their stay was.
• Offer transportation assistance.
• Frequent writing of luggage tickets.
• Deliver, retrieve and store luggage for our guests.
• Load and unload luggage from vehicles.
• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
• Answer a high volume of phone calls in a polite & professional manner.
• Direct contact with guests requiring patience and good communication.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room as assigned by the Bell Captain.
• Completes required room slip information and submits to Bell Captain after each front.
• Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.
• Maintain regular & predictable attendance in accordance with Bell Desk policies.
• Other job related duties as assigned.

• Skill in establishing and maintaining effective working relationships with co-workers.
• Ability to read, write, and communicate verbally in English.
• 5 years of safe driving experience in vehicle.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to obtain a required Virginia Lottery Gaming License.

• HS diploma or GED.
• Casino/Hotel experience preferred but not required.

• Ability to stand for long periods of time.
• Normal sense of smell, touch, sound and vision range
• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending & reaching from floor to 6ft, crouching, lifting/carrying of 25-50 lbs, copying & writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures.

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